PC Troubleshooting Wireless Network 802.11B
How to troubleshoot a Wireless Network 802.11B
Return To Troubleshooting Index
- What type of connection - Access Point/Infrastructure or computer-to-computer/Ad Hoc ?
- What is the Network Name(SSID) set to ? using encryption?
- What access point/cards are being used?
- Did it ever work ? Do we see the Wireless Configuration Utility icon on the taskbar?
- Is there a Wireless Connection icon in the Network Connections folder? can we view the properties?
- Is the adapter being assigned an IP address? can we ping the address?
- If subnet mask= 255.255.0.0 release & renew, reboot access point
- Look in the Network Connections for a Network Bridge, unless the user is connecting to two access points, it should NOT be in there.
- Is there interference from 2.4 Ghz phones or microwaves? Is it set up as
roaming(more than 1 access point)?
- Follow These Procedures To Fix 802.11B or 802.11G Problems:
Reinstall the existing drivers and software
- Uninstall all network adapters in Device Manager
- Delete the Network Bridge in the Network Connections folder
- Uninstall "Wireless LAN software" from the Add/Remove Programs in the Control Panel
- Shut down and restart, do NOT go through the Network Setup Wizard when XP redetects the NIC's.
- Run the setup program for your Wireless Lan software e.g. C:\hp\Drivers\Wireless\setup
- We should now have the Wireless Configuration Utility / 802.11 connection icon on the taskbar
Go through configuration settings
- Double-click on the Wireless Connection icon on the taskbar
- Click on the Support tab, check the IP and Subnet Mask addresses
- On the General tab, click on the Properties Button
- This should open the Wireless Network Connection Properties window
- click on the Advanced tab, uncheck the Firewall and Internet Connection Sharing
- There should not be any need to change settings on the Authenticate tab
- click on the Wireless Networks tab,
- The "Use Windows to configure my wireless network settings" box should be checked
- - under the Available Networks, select the network and click the Configure button
- SSID should be "ANY" or same as the Access Point
- Data Encryption (WEP) should be unchecked (on AP as well)
- Network Authentication should be unchecked
- Computer to computer should be unchecked if we are using an Access Point
click on the OK - if it says it is already configured, use Properties Button
click on the Advanced button on the Wireless Networks tab, set to "ANY", Close
- Click on the General tab, highlight the 802.11 adapter and click the Configure button
- On the Advanced tab, adjust the settings for the connection
- Authentication = open system
- - Channel = (same as Access Point)
- - Network Type = (Ad Hoc or Infrastructure)
- - Powersave Mode = Disabled
- - SSID = "ANY" or same as Access Point
- - Transmit Rate = Fully Auto (or if access point has specific settings)
- - Use WEP = Disabled (can be enabled after the connection is working)
- - the Driver tab we can check if the newest version is installed
- Disable XP Wireless Zero Configuration
- Click Start, right-click My Computer, and then click Manage. In Computer Management,
- double-click Services and Applications in the console tree, and then click Services.
- In the details pane, right-click Wireless Zero Configuration, and then click Properties.
- In the Startup type box, click Disabled, and then click OK.
- Quit Computer Management, and then restart the computer.
(with this disabled, we must configure settings manually; no "any available")
- See the following Microsoft Knowledge Base Articles: Q313242 Q314897 Q283429 Q302088 Q324024 Q309369