These are some help files to help troubleshoot a Windows PC. DO NOT e-mail me or phone me to troubleshoot your computer. These are basic troubleshooting steps to help you identify your software or hardware problems.
Five Troubleshooting Steps:
Symptom Recognition - recognize the symptoms of your problem.
Symptom Elaboration - elaborate on your problems.
Action Plan - develop an action plan and list all possible causes.
Isolate Fault - is it hardware or software. Review all possible software issues before jumping to any conclusions. Employ binary search method or process of elimination.
Repair, Functionality and Logging - repair the problem, verify the functionality of your computer, log exactly what the symptons were and what you did to correct the problem.